Something critical
is down right now.
Don't wait on hold with a call center. Call us directly for immediate response.
📞 (530) 264-8848Or email [email protected] — include EMERGENCY in the subject line.
What counts as an emergency?
🔴 Server or Network Outage
Your office can't work because something core is down — server, switch, firewall, ISP line. Time is money, we know.
🔴 Ransomware or Security Incident
Encrypted files, suspicious activity, compromised accounts. Stop what you're doing and call. Containment time matters.
🔴 Critical Hardware Failure
Failed drives, dead workstations right before a deadline, POS system down during business hours.
🟡 Urgent (Not 911-level)
Need something fixed urgently but not immediately? Use the contact page and mark it urgent — we'll prioritize.
What happens when you call
-
1
You reach a real person
Not an AI assistant, our live support will pick up or call back within minutes.
-
2
Quick triage
We ask a few targeted questions to understand the scope before we're in the car.
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3
On-site response or remote access
We'll either remote in immediately or dispatch on-site — whichever gets you back up fastest.